IMPORTANCE OF HR IN A RESTURANT

IMPORTANCE OF HR IN A RESTURANT

RESTURANT:

A restaurant is an occupation where it prepares and serves food and beverages to customers, in exchange for which they have to pay for them. The restaurant serves many types of food and beverages to satisfy each and every customer's taste. They serve breakfast, lunch, and dinner. They provide a dining space for individuals, families, and corporate groups where they can enjoy their food and satisfy themselves. Restaurants are the places where people come together to celebrate different festivals and special occasions and have a good time with their friends and families.

Restaurants provide different types of meals to every customer according to their demands and wants that satisfy them. Basically, restaurants serve all types of meals, including Indian, Chinese, South Indian, Mexican, and Italian. Restaurants also provide vegetarian, non-vegetarian, and Jain food.

Usually, when the customers enter the restaurant, they sit on the table for their meal, the waiter comes and takes the food order, and after the completion of the food, the customer pays the bill and exits the restaurant, but in some of the corporate restaurants, there are no waiters. The customers have to take their own plates and have to serve their own food, and after the completion of their food, they have to pay the bill at the cashier, and now they can exit the restaurant.

HUMAN RESOURCE:

Human resources is the department in the organization where they do analysis, sourcing, screening, and selection of the candidates. They identify gaps, evaluate candidates, and hire talented candidates. HR does the orientations and the introduction of the new employees to the existing employees. Employer salaries and benefits are handled by all HR departments. HR departments are a group of members who handle and manage the life cycle of employees. HR looks after the incentives, payrolls, attendance, and data of employees in the organization. HR handles disputes and finds solutions to issues that arise in management.

Importance :

• HR plays a very significant role in the hotel industry, as their first and main role is to do the recruitment and staffing of the employees in the restaurant.
• The importance of HR in restaurants is that they have to pay their employees according to their work and also provide various benefits and compensation to keep their employees motivated.
• The customers do not treat the staff members well or give them the respect that they want from the customers, but it is HR’s responsibility to keep them motivated and give them the respect that they actually need.
• The HR responsibility is to manage the work schedules of all the employees in their flexible working hours so that the employees are not overworking and there should be no work load on them.
• HR needs to have a look at the employee to ensure that work does not directly affect their health or can cause a health issue.
• The importance of HR in restaurants is that they have to solve the conflicts that take place between staff-to-customers, staff-to-employees, and employees-to-employees.
• HR is also important to manage the environment in the restaurant by changing the dress code of the employees, changing the menu of the meal, implementing discounted offers for the customers, and doing promotions for the restaurant.
• HR has to look after the safety of the customers who are coming into their restaurant, like checking the quality and taste of the food and whether the services that they are giving to the customers are appropriate for them.
• HR has to maintain a clean and good environment in their restaurant to attract customers, which will directly affect the growth of the revenue.
• HR has to make different strategies to fulfil long-term goals, attract customers, and generate success and revenue.
• HR frames the contract of the working employees, the staff members, about their working schedules, their flexible working hours, and their health and safety standards.
• HR manages the payroll, attendance, and leaves of every working staff member and employee in the restaurant.
• HR also does a 360-degree appraisal in managing and coordinating the staff members and employees by collecting feedback from internal and external members.
• HR does the performance management of each and every staff member and employee and provides the rewards and surprises to make them feel good and motivated.
• HR supervises and directs the work and solves the problems of every member working in a restaurant.